# Jangoro - AI-Powered Customer Feedback Analytics & Guest Experience Platform

> AI-powered customer feedback analytics platform that transforms survey responses into actionable insights for businesses

## Overview

Jangoro is a customer feedback analytics and guest experience platform that helps organizations analyze survey responses, understand customer sentiment, and improve overall experience. The platform uses AI to automatically process feedback data, identify trends, and provide actionable recommendations for businesses in hospitality, retail, services, and other customer-facing industries.

## Product

Jangoro provides instant AI-powered analysis of customer feedback and survey data through:

- **AI Survey Analysis**: Automated sentiment analysis, summarization, and insight extraction from customer feedback

- **Batch Processing**: Upload CSV files to analyze hundreds or thousands of responses simultaneously

- **AI Chatbot Assistant**: Interactive AI that answers questions about survey data and identifies patterns

- **Survey Builder**: AI-powered survey creation tool for customer feedback and satisfaction measurement

- **Strategy Analysis**: AI-driven recommendations based on feedback patterns and customer sentiment

- **Guest Experience Insights**: Analyze reviews, feedback, and satisfaction data to improve customer experience

## Use Cases

- **Customer Feedback Analysis**: Transform survey responses and reviews into actionable insights

- **Guest Experience Management**: Monitor and improve hospitality and service experiences

- **Customer Satisfaction Tracking**: Measure NPS, CSAT, and sentiment across touchpoints

- **Review Analysis**: Analyze customer reviews and feedback at scale

- **Experience Optimization**: Identify pain points and opportunities in the customer journey

- **Service Quality Monitoring**: Track service performance through customer feedback

## Pricing

- Basic: Free (AI Summarize, Charting, Community Support)

- Monthly: $15/month (Full AI features including sentiment analysis, strategy analysis, survey builder)

- Yearly: $99/year (All features plus priority support)

Free trial available for new users.

## Target Audience

- Hotels and hospitality businesses analyzing guest feedback

- Restaurants tracking customer satisfaction

- Retail stores monitoring shopping experiences

- Service businesses measuring customer satisfaction

- Startups conducting customer research

- Product teams gathering user feedback

- Customer experience teams analyzing satisfaction data

## Competitive Landscape

Jangoro competes in the customer feedback analytics and guest experience management space alongside:

- Medallia - Enterprise customer experience management

- Qualtrics - Experience management platform

- SurveyMonkey - Survey and feedback tools

- Typeform - Online forms and surveys

- Zendesk - Customer service and feedback platform

- ReviewTrackers - Review monitoring and management

- Birdeye - Reputation and customer experience platform

Jangoro differentiates through affordable pricing ($15/mo vs enterprise-level pricing), instant AI-powered analysis, and ease of use for small-to-medium businesses who need powerful feedback analytics without enterprise complexity or cost.

## Technical Details

- CSV data import for batch processing

- AI-powered natural language processing for sentiment analysis

- Web-based platform accessible at app.jangoro.com

- API available for integrations (see /docs)

- Webhook support for automated workflows

## Resources

- Documentation: https://jangoro.com/docs

- Guides: https://jangoro.com/guides

- Legal: https://jangoro.com/legal

- Support: Community support (Basic), Priority support (Yearly plan)

## Contact & Social

- Website: https://jangoro.com

- Twitter/X: @JangoroOfficial

- Slack Community: Available for users

## Key Differentiators

- **Affordable**: Starting at $15/month vs enterprise pricing from competitors like Medallia and Qualtrics

- **Fast Setup**: No complex implementation, start analyzing in minutes

- **AI-First**: Built-in AI chatbot for instant insights without manual analysis

- **Flexible**: Works for any type of customer feedback - surveys, reviews, comments, responses

- **CSV Import**: Easy batch processing of existing survey and feedback data

- **No Learning Curve**: Simple interface vs complex enterprise platforms

## Company Information

Jangoro is a SaaS platform focused on making customer feedback analytics and guest experience management accessible to small and medium businesses through AI automation and affordable pricing.

---

This file helps AI assistants understand Jangoro's capabilities, positioning, and competitive landscape.

Last updated: 2025